Our terms of business
Last updated: March 2026
Wilson & Partners is committed to providing a first-class service and the highest standard of veterinary care for your pets. Where specialist treatment is required, we will refer your pet to an appropriate specialist centre.
All fees are due at the time of consultation or on discharge of your pet from the hospital. All charges include VAT at the current rate. Our fees are based on the time spent and materials used during treatment.
We accept payment by cash, credit card, and debit card. We are unable to accept cheques.
Written cost estimates are available upon request prior to treatment. Please note that estimates are provided in good faith and actual costs may vary depending on the treatment required.
Accounts that remain unpaid will incur administrative charges. We reserve the right to refer unpaid accounts to a debt collection agency, and any associated costs will be added to the outstanding balance.
Instalment arrangements may be available in certain circumstances but require the explicit approval of a partner. If you anticipate difficulty paying your account, please discuss this with us promptly.
We strongly encourage all pet owners to take out pet health insurance. We are happy to assist with the completion of claim forms and aim to process these within ten working days.
Please note that it is the client's responsibility to settle their account in full at the time of treatment. You may then seek reimbursement from your insurance provider.
Radiographs, laboratory results, and clinical case records remain the property of the practice. Copies of records can be provided to other veterinary surgeons upon request.
Personal data is held for the purpose of providing veterinary care for your pets. Telephone calls may be recorded for training and quality purposes.
You may withdraw your consent to receive marketing communications at any time by emailing admin@wilsonandpartners.co.uk or by using the unsubscribe link in any marketing email.
If you have any questions about these terms, please contact your local surgery: