Privacy Notice


Wilson and Partners respects your personal information and undertakes to comply with all applicable data protection legislation currently in force.

Wilson and Partners may use personal information provided by you either with your consent or on the basis of the following:

  1. Contract: the processing is necessary for a contract we have with you
  2. Legal obligation: the processing is necessary for us to comply with the law (not including contractual obligations)
  3. Vital interests: the processing is necessary to protect someone’s life
  4. Public task: the processing is necessary for us to perform a task in the public interest or for official functions, and the task or function has a clear basis in law
  5. Legitimate interests: the processing is necessary for our or your legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests

Except as provided under these terms, we will not disclose your personal information without your permission unless such disclosure is required by law or other court order.

You are entitled to request a copy of the information which Wilson and Partners holds about you. If you become aware that the personal information we hold about you is inaccurate, you may request that we amend it. Any requests in this respect or any other correspondence relating to this notice should be directed to Amanda Thompson or John Stewart at

Where processing is based upon consent, you have the right to withdraw consent at any time which will not affect the lawfulness of processing based on consent before its withdrawal.

For information on GDPR and your obligations, or if you have any concerns, you should contact Amanda Thompson or John Stewart.

How information about you will be used

Wilson and Partners collects information about you. This is to
  • help us identify you when you contact us
  • help us identify accounts for billing purposes and to collect unpaid accounts. To this end we may employ a company to perform this function on our behalf. Such party is bound by strict contractual provisions with us and only has access to Personal Data needed to perform their function, and may not use it for other purposes.
  • send out health care reminders. We use a third party to perform this function on our behalf. Such party is bound by strict contractual provisions with us and only has access to Personal Data needed to perform this task and may not use it for other purposes.
  • to contact you about lab results, to discuss a patient’s care or progress
  • to make referrals to veterinary specialists/laboratories or crematorium services.
  • verify information with boarding facilities, shelters or microchip companies for lost pets
  • if we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
  • contact insurance companies on your behalf when making a claim.

Information we collect about you may be used for the following purposes
  • data analysis, statistical and survey purposes
  • to allow you to participate in interactive features of our service when you choose to do so.
  • to make recommendations to you and other users of our site about goods or services that may interest you or them.


When you use our website, you consent to the use of cookies from us. These cannot be used to identify you personally but are used to improve services for you.

Sharing Information

The below table provides information as to what information we hold on you and who we may share it with:
Type of information
Who it is shared with
Legal basis for processing this information
Retention period for keeping this information
Address, phone numbers, email address, gender, family status
Staff members, laboratories, veterinary specialists/referral services, Henry Schein health care reminder service, crematorium services, microchip companies,pet insurance providers.
Legitimate interests to make sure you are reminded about your pets medical requirements to ensure and maintain the health of your pet
When contacting you for marketing purposes we will seek your prior consent.
7 years
Financial information
Staff members, debt recovery agency
Legitimate interests
10 years
Staff members, police
Legitimate interests for the purpose of security and prevention and detection of crime.
12 months

The Supervisory authority in the UK & NI is the ICO. Where you have a complaint regarding the handling of your data which you do not think can be handled internally, then you have the right to make a complaint to the ICO/Data Protection Commission.


136 Bonnygate
KY15 4LF

01334 652273

St. Andrews

33 Argyle Street
St. Andrews
KY16 9BX

01334 479279


11 Bridge Street

01333 424371